Scope
This policy applies to consultation sessions, document reviews and workshops purchased directly from Module Wirehub. No goods or software subscriptions are sold. The written engagement terms prevail where a custom project requires different cancellation arrangements.
Cancelling a consultation
Cancel by emailing info@module-wirehub.digital. For a procedure review or resolution clinic cancelled more than two working days before the appointment, any prepaid fee is refunded in full. Between two working days and 24 hours, 50% is refundable because preparation time has been reserved. Within 24 hours, the appointment fee is non-refundable.
If substantive document review or agreed drafting has already started, the reasonable value of completed work is deducted even where cancellation occurs earlier. We provide an itemised explanation. Purchased third-party materials and non-recoverable travel costs approved in advance are not refundable.
Workshops and on-site dates
An on-site or tailored workshop cancelled at least ten working days before delivery is eligible for a refund less completed preparation and non-recoverable travel costs. Between ten and five working days, 50% of the delivery fee is refundable. Fewer than five working days before the date, the delivery fee is non-refundable. Venue charges are governed by the venue’s terms.
Rescheduling and no-shows
One reschedule is free when requested at least two working days before a consultation or ten working days before a workshop. Later changes are treated as cancellation unless illness, emergency or another exceptional circumstance makes that unreasonable. If participants do not attend within 20 minutes and have not contacted us, the date is treated as a no-show and no refund is due.
When Module Wirehub cancels
If we cannot deliver and no suitable replacement date is agreed, all prepaid fees for undelivered work are refunded. Where part of a staged engagement was completed, the client may choose a refund for the undelivered portion or a revised completion date.
How refunds are made
Send the engagement reference, payer name, appointment date and reason for the request within 14 days after cancellation. We acknowledge requests within two working days and normally decide them within five. Approved refunds are returned within ten working days using the original payment method; bank processing times may add delay.
Nothing in this policy limits mandatory consumer rights where they apply. Most instructions are made by councils or organisations for professional purposes, but we assess any applicable statutory withdrawal right on the facts.